How can we help you?

Check your spam folder and make sure you entered the correct email address. If the confirmation is still missing, use our contact form and include the email address you used at checkout.

Contact us using the contact form as soon as possible. Include your order number and explain what you would like to change or cancel. We will check whether we can help before your order is packed.

We cannot guarantee changes once processing has started. If the parcel has already been dispatched, we can help you with return information.

If the address is incorrect, contact us immediately using the contact form. Include your order number and the correct address.

We will check whether the address can still be changed. Changes may be limited once an order has been packed or dispatched.

Send us a message using the contact form. Include your order number, which item is missing or incorrect, and what you received instead. We will explain the next steps and ask for photos if needed.

Please avoid unnecessarily opening or using an incorrectly delivered product. Wait for our instructions before returning anything.

Yes. We purchase our products from official distributors and approved suppliers.

Yes. Use our contact form and tell us which cards or products you want to protect. Include the card dimensions and a link to the accessory you are considering, if possible, so we can help you find a suitable option.

Orders containing in-stock products are normally dispatched within 24 hours on working days. Orders placed during weekends or public holidays are dispatched on the next working day.

Normal delivery time is 1–3 working days after dispatch. If your order contains a preorder, it will be dispatched when all products are in stock.

Available delivery options and the exact shipping cost are shown at checkout before you complete your purchase. We offer free shipping within Sweden on orders over 2,000 SEK.

Read our shipping policy

Open the tracking link in the dispatch confirmation emailed to you when your order leaves our warehouse. You can also view your orders in your customer account.

Tracking updates appear after the carrier has scanned the parcel. If you cannot find the dispatch confirmation, check your spam folder or use our contact form.

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Check the latest update using the tracking link in your dispatch confirmation. If delivery takes longer than expected and you have not received an update, use our contact form and include your order number.

If your order includes a preorder, the entire order is dispatched only when all products are in stock.

The parcel will be returned to us, and a fee of 89 SEK applies for shipping, return shipping and handling. Use our contact form to request a refund minus the fee, or a new delivery for an additional shipping charge.

Not collecting a parcel does not in itself count as exercising your right of withdrawal. Please tell us if you wish to withdraw from your purchase.

Yes, we deliver within the EU. Available delivery options, shipping costs and estimated delivery times for your address are shown at checkout before you complete your purchase.

Would you like to exercise your right of withdrawal within 14 days of receiving your order? Complete our withdrawal form and include your order number and the products you wish to return.

For a return under our 30-day returns policy, use our contact form. Choose this option if more than 14 days have passed.

Wait for instructions on how and where to send the return. Read our returns and claims policy before sending the products back.

The right of withdrawal normally applies for 14 days after you receive the product. Notify us within that period if you wish to exercise it.

In addition, we offer a 30-day returns policy. Under this voluntary policy, the product must be unused, undamaged and in its original packaging. These conditions do not limit your statutory right of withdrawal.

Full details are available in our returns and claims policy.

For a standard return or withdrawal, you pay the return shipping cost. If you use our QR-code return service, it costs 89 SEK, deducted from your refund. You can also arrange return shipping yourself.

For an approved claim, we cover the necessary return shipping costs.

Report the issue using our contact form. Include your order number, the product concerned and a description of the fault. We will explain the next steps and ask for photos if needed.

Wait for our instructions before returning the item. For an approved claim, we cover the necessary return shipping costs.

Read our returns and claims policy.

For returns under our voluntary returns policy, we normally process the refund within 5–10 working days after receiving and approving the return. The refund is made to the original payment method unless otherwise agreed.

Different time limits apply when exercising your right of withdrawal. See our returns and claims policy for full details.

If your refund takes longer than the time applicable to your case, use our contact form and include your order number.

All available payment methods are shown at checkout before you complete your order. Choose the option that suits you and check its payment terms there.

If you selected Klarna, you can find your invoice and due date with Klarna. Follow the payment terms shown when you made your purchase.

For questions about your invoice, instalments or due date, contact Klarna. For questions about the order itself, use our contact form.

Check your payment details and whether your bank or payment provider requires you to approve the payment. You can also try another payment method.

If you are unsure whether the purchase was completed, check for an order confirmation before trying again. Use our contact form if you need help checking the order.

If we reduce the price of a product within 14 days of your purchase, you can contact us to request a price adjustment. The guarantee applies to purchases on hobbykort.se and does not cover other retailers.

Read the price guarantee terms

A preorder lets you order a product before it is in stock. The product page shows information about the expected release.

If you order in-stock items and preorders together, the entire order is dispatched only when everything is in stock. Place separate orders if you would like the in-stock items delivered sooner.

Your order is dispatched when the products have arrived at our warehouse and all items in the order are in stock. You will receive a dispatch confirmation by email when the parcel has been sent.

Release and delivery dates are provisional and may change if the supplier is delayed. We will inform you about delays when we receive updated information.

We do not accept more preorders than we expect to be able to fulfil. However, the supplier may change our allocation.

If we cannot supply your preordered product, we will contact you and refund the full amount paid for the affected product.

Membership is free. Visit the membership page for information about earning points and current member benefits.

Current offers are shown there so you can see which terms apply.

Open the membership page and sign in to see your points and available rewards. Follow the instructions there to redeem your points.

If anything is missing or incorrect, use our contact form and include the email address associated with your membership.

Open your account using the person icon at the top of the page and follow the sign-in instructions. Use the email address you used when placing your order.

You can view your orders in your account.

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